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<< Click to Display Table of Contents >> Navigation: CVB Configurator > Service |
Please check the CVB Web pages for updates to this driver in form of a CVB service pack or a hotfix.
Therefore please visit the Service-Download area of the CVB Web or CVB User Forum Download area and choose the CVB Version or Operating System.
For any kind of problem you encounter with CVB GeniCam driver it is very helpful to record the error logging (Log window in GenICam Browser or LogGUI.exe in %cvb%Applications).
Please have also a look at the description of Acquisition Statistic, Trouble Shooting and Error logging.
Before contacting the Technical Support please review the
•configuration hints in sections before,
•Trouble Shooting section,
•save logs and hardware configuration settings.
Report also the versions of Common Vision Blox, Operating System and the devices serial numbers.