The camera is not seen in the GenICam Browser or Management Console

•Make sure the IP addresses of the Camera and the Network Interface Card-NIC the camera is connected to and the switch (when used), are on the same subnet.

•If you have multiple NICs in the system make sure they don’t share the same subnets, otherwise this can result in unpredictable behavior.

•Check if the Firewall of the network port the camera is connected to is disabled.

•Make sure that you use GBit Network cards and switches.

•Try to ping the network ports used with the camera setup.

•Is a PoE Injector necessary (laptop) ?

•Try the connection to the camera on another NIC / PC.

•Check that the camera is really GenICam compliant.

The Camera can be opened in the GenICam Browser but data can’t be streamed

•Check your Firewall settings

   The firewall must be disabled on the network port the camera is connected to or the firewall must be configured in a way that allows the CVB-GEV driver to communicate with the camera.

   The UDP control port in the camera is fix. Streaming source port, and the message channel source port in the camera are dynamic.

   They are set by the driver.

    So the only way is to enable all traffic from a defined IP address of the camera to the host.

•Also, some VPN connection have a stateful firewall integrated.

•Increase the receive buffer size of your network card.

•If the camera is configured to use JumboPackets make sure your network components (switches, NIC) are capable of processing JumboPackets.

The Camera can be opened in the GenICam Browser but there is only one black image when grab is active

•Increase the receive buffer size of your network card.

•Check Exposure Time, light and lens cap

Getting a large number of missing packets only

•Increase the receive buffer size of your network card.

•If you are using components with lower transmission rates than 1GBit, the camera will nevertheless send data at full speed (1Gbit) but the system as a whole can only handle 100Mbit (or less). In such cases many packets will be dropped and the camera will not be able to transfer complete images.

   Either configure your network to operate only on one speed or increase the inter-packet delay in the camera so that it does not exceed the  
   lower speed.